Shipping purchases, goods from the US to Ukraine

Ordering from online stores

When you shop at a USA-based online store, you should use one of your personal addresses to a Dnipro warehouse as the shipping address during the checkout process.

Important reminder: Before you buy a product, make sure to check the customs rules and goods that are prohibited from shipment in the country you wish to deliver to.

Make sure you include your unique DN number (e.g., DN99179) in the shipping address! When we receive your package, the first thing we check for to identify it is this DN number.

To further expedite the process, add the package’s tracking number in the appropriate section of your account.

If we do not have the tracking number or the DN number, your package will be placed on our Unidentified Package List, and you will be charged $2 per package.

Receiving purchases at our warehouse

After we receive your purchases at our warehouse, you will receive an email that the package has arrived at your personal U.S. address. The status of the package in your account will also change.

We will weigh and photograph the package upon its arrival, and you can view these updates in your account.

Next, in your account, create a description of the goods in your order. Make sure to include quantities and item values (this data is needed to fill out the customs declaration).

You can also order additional services for a small fee: a video of the unpacking and repacking process, a product quality inspection, etc. A list of all the additional services we offer is available on our website.

Creating a shipment

After your purchase (or several purchases) is delivered to our warehouse, you can form a package to send to your intended destination.

To do this, you need to choose your preferred shipping method and input the recipient and address of delivery in the “Recipients” section of your account.

The recipient is the person to whom the package will be sent. You must include the recipient’s last name, first name, phone number, and delivery address.

In your account, you can consolidate (combine) several purchases into one package, or deconsolidate (divide) your order into several packages. The main purpose of deconsolidation is to reduce the weight of the package. Packages with lower weights may not be subject to other countries’ import restrictions.

By request, Dnipro LLC offers additional packaging, such as bubble wrapping or other special requests.

All packages are automatically insured for up to $60. If you want to insure above this value, this will cost 2.5% of the total value of the goods in your shipment.

Once your order is complete and ready to ship, you will get an automatically generated invoice. Your package will be sent out once the invoice is paid.

Receiving a package at your final destination

Once the package leaves our warehouse, a new tracking number will appear in your personal account, which you can use to track it for the rest of its journey.

The transit time of packages depends on your chosen method of delivery and the destination country. The package will be delivered to your home or specified pickup location, depending on your request and destination country.